Sub-Zero specialists · Edmonds, WA
Your built-in is worth fixing properly.
Independent Sub-Zero refrigeration repair in Edmonds — refrigerators, freezers, ice makers and wine storage. Diagnosed with instruments, priced before anything comes apart.
- 8:00 am – 8:00 pm, seven days, phone answered 24/7
- $89 service call, credited to the repair
- Factory-spec parts only
What we repair
Four machines, one specialism
Built-in Sub-Zero refrigeration is all we work on, which is why the diagnosis usually lands on the first visit rather than the third.
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Refrigerator Repair
Built-in and integrated Sub-Zero refrigerators that run warm, cycle without stopping or hold uneven temperatures between shelves.
- Fresh food side sits around 50°F overnight while the freezer stays rock solid.
- The compressor never shuts off and the grille area feels warm to the hand.
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Freezer Repair
Freezer columns and drawers that frost over, thaw at the edges or short-cycle their way through a Puget Sound winter.
- Everything has a soft coat of frost on it and the ice cream has gone slushy.
- A slab of ice keeps forming under the bottom basket no matter how often it is chipped out.
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Ice Maker Repair
Clear-ice and standard Sub-Zero ice makers producing hollow cubes, frozen blocks, off-tasting ice or nothing at all.
- Cubes come out hollow and about half the size they used to be.
- The bin fills with one frozen block instead of loose cubes.
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Wine Cooler Repair
Dual-zone wine storage that drifts off setpoint, sweats on the glass, vibrates the rack or throws a flashing display.
- Upper zone reads 52°F when it is set to 45°F while the lower zone holds fine.
- The unit hums far louder than it used to, most noticeably in the evening.
- Same day on most Edmonds calls booked before 11am
- $89 service call, credited against an approved repair
- 1 year warranty on parts fitted and labour
- Sub-Zero only built-in refrigeration is all we do
Diagnose it yourself first
Guides written from real service calls
What the symptom actually means, what it usually turns out to be, and the point at which it stops being a job for a Saturday morning.
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Reading the Frost: Why a Sub-Zero Freezer Ices Up
Where the frost forms tells you what failed. A guide to the four common ice patterns in a built-in Sub-Zero freezer, what each one means, and which ones you can fix without a technician.
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Sub-Zero Wine Cooler Drifting Off Temperature in Edmonds
One zone reading four degrees warm while the other holds fine is almost never a dead compressor. Here is what the drift is actually telling you, in the order a technician checks it.
How a call runs
Three steps, no surprises
The whole point of a flat $89 service call is that you know the number before you agree to anything.
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Tell us what it is doing
Model number off the frame, plus the actual behaviour — temperatures, sounds, how long it has been going on. That alone usually narrows the fault to two or three candidates before anyone leaves.
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Diagnose it on site
Compartment temperatures logged, sealed system read under gauges, defrost circuit and controls tested in sequence. You get a cause with evidence behind it, not a guess dressed up as one.
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Fix it and prove it
Price agreed before anything comes apart. Afterwards the unit is run back down to spec and the readings are shown to you, so you are not taking the result on trust.
What Edmonds says
Fixed once, explained properly
4.9 / 5951 reviews
Empty bin, no ice, and the panel gave nothing away. The ice level sensor had fogged over, so the machine believed it was already full. Cleaned and realigned, and it has kept up since.
Humming loud enough to hear from the next room, always worst in the evening. A cracked compressor mount and a fan blade catching its shroud, both dealt with in one visit. The window slipped two hours.
Our 700 series ran non-stop from spring onward. The condenser was packed solid — salt air off the water, apparently. Cleaned and tested, and it has cycled normally since.
Where we work
All four corners of Edmonds
The Bowl, Westgate, Seaview and Perrinville are on the daily route — most mornings that means a same-day window rather than a wait.
- Downtown Edmonds 98020 The Bowl — older homes and condos within walking distance of the ferry terminal, where salt air is unusually hard on condenser coils.
- Westgate 98020 Remodeled split-levels along Edmonds Way, most of them fitted with built-in Sub-Zero columns during a kitchen renovation.
- Perrinville 98026 Quiet hillside streets on the north edge of Edmonds, heavy on panel-ready integrated units that have to come out of cabinetry cleanly.
- Seaview 98020 Bluff-side houses above the sound with compact galley kitchens and undercounter refrigeration tucked into island cabinetry.
Before you call
Questions we get most
How quickly can someone get to Edmonds?
Downtown Edmonds, Westgate and Seaview sit inside the daily route, so a call placed before late morning usually gets a same-day window. Perrinville and the north end are normally next-morning at the latest.
The fresh food side is warm but the freezer is freezing. Is the unit finished?
Almost never. On a dual-compressor or dual-evaporator Sub-Zero those two compartments are cooled independently, so one warm side points at that circuit alone — its evaporator fan, its defrost heater or its thermistor. It is a repair, not a replacement.
Do you take integrated panel-ready units out of cabinetry?
Yes. Integrated columns and undercounter units get pulled and reset properly, with the panels and hinges reindexed afterwards. A lot of Perrinville and Westgate kitchens are built this way and the cabinetry comes back unmarked.
Does the salt air off the sound actually damage anything?
It shortens the life of condenser coils and fan motors, particularly in the older Bowl homes a few blocks from the water. Coils clog faster and corrode at the fin edges, which shows up first as a unit that runs constantly in warm weather.
What does the visit cost before any parts are involved?
An $89 service call covers travel and the full assessment, and it comes off the repair in full if you approve the work. The repair price is quoted and agreed before anything is dismantled or ordered.
Which Sub-Zero equipment do you work on?
Built-in 600 and 700 series, Designer and Classic columns, integrated IT models, undercounter refrigeration, standalone ice machines and both single and dual-zone wine storage.
Tell us what it is doing.
Model number and the symptom is enough to start. Call it in, or pick your own window on the booking page — $89 service call, credited to the repair.
8:00 am – 8:00 pm, seven days · Phone answered 24/7 · Covering Downtown Edmonds, Westgate, Perrinville, Seaview